File a Complaint

MTAS is committed to maintaining the highest professional standards in massage therapy. If you have concerns about the conduct of an MTAS member, you can file a formal complaint through the MTAS Complaints and Discipline Process.

What MTAS Investigates

MTAS can review complaints regarding:

Unprofessional conduct (breach of the MTAS Code of Ethics)

Failure to comply with MTAS Standards of Practice

Concerns about client care or safety

Ethical violations in a professional setting

If a member is found to have violated professional standards, MTAS may take disciplinary action, which can include:

Reprimands or warnings

Mandatory education or supervision

Suspension or termination of membership

What MTAS Does Not Investigate

MTAS cannot handle complaints related to:

Massage therapists who are NOT MTAS members

Financial disputes (e.g., billing or refund issues)

Criminal matters (e.g., harassment, fraud – these should be reported to law enforcement)

For concerns outside MTAS jurisdiction, complainants may be directed to the appropriate legal or regulatory body.

Confidentiality & Rights of Complainants

All complaints are kept confidential

Complainants have the right to be informed of the outcome

If necessary, complainants may be asked to provide further statements

MTAS aims to handle complaints fairly and professionally while ensuring due process for all parties involved.